Clinic Manager

Duke Careers

Clinic Manager overseeing daily operations, staff coordination, and quality improvement initiatives at Duke Eye Center. Ensuring high-quality patient care and operational efficiency.

Posted 5/4/2026full-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience.
Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training.
Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency.
Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.
Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities.
Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance.
Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability.
Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.
Serve as primary administrative contact for clinic-based concerns, escalating issues as appropriate to Practice Administrator or Ambulatory Operations Director.

Requirements

What you’ll need

Bachelor's degree in healthcare administration, business, or related field preferred; or an equivalent combination of relevant education and experience.
Minimum of three years of related administrative or clinic management experience required.
Experience in ambulatory or outpatient clinic operations preferred.
Certified Ophthalmic Technician certification through JCAHPO required.

Benefits

Comp & perks

No matter where your talents lie, join us and discover how we can advance health together.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

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Hard Skills & Tools

clinic operations managementappointment schedulingperformance evaluationbudget developmentquality improvement initiativesoperational metrics managementcost-containment strategiestraining and onboardingpatient flow managementservice recovery

Soft Skills

leadershipcommunicationteam coordinationproblem-solvinginterpersonal skillsorganizational skillsstaff supervisiontraining developmentconflict resolutioncollaboration

Certifications

Certified Ophthalmic Technician