Patient Account Associate – Special Programs, Vendors

Duke Careers

Patient Account Associate managing revenue processes in a healthcare context while providing excellent customer service and maintaining professional relationships.

Posted 4/14/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Record or generate revenue by gathering and processing information that impacts the patient revenue process.
Initiate and develop relationships with customers to gather and process information or resolve issues.
Operate general office equipment and generate letters, spreadsheets, and data entries.
Work independently while being accountable for individual work activities.

Requirements

What you’ll need

Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
Two years of experience working in hospital access, physician office, or billing and collections or an equivalent combination of relevant education and/or experience.

Benefits

Comp & perks

Proven track record of success in a similar role, with the ability to gather and process information effectively.
Excellent verbal and written communication skills, with the ability to analyze complex data and perform multiple tasks.
Must have the ability to develop and maintain professional relationships with patients, physicians, and co-workers.
Knowledge of healthcare business processes and medical billing codes is preferred.
Familiarity with various payer requirements and the revenue cycle management process is an asset.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship developmentissue resolutionindependenceaccountability