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Population Health Care Manager – Team Lead
Duke CareersCare Management Team Lead overseeing clinical care for a community-based healthcare network. Managing care management staff and ensuring compliance with quality care standards in Durham, NC.
About the role
Key responsibilities & impact- Responsible for supervision of assigned team that includes productivity, performance and quality of assigned team.
- Engage customers within an identified population.
- Ensure effective quality care management and compliance according to policies and procedures.
- Monitor, support, and engage both staff and additional management in related opportunities.
- Complete routine audits for quality, clinical care, understanding of education provided, accuracy of process, and overall experience of any PHMO customers.
- Participate in hiring/firing process of staff across care management.
- Develop and maintain positive relationships with customers internal and external to Duke Health System.
Requirements
What you’ll need- Bachelor's degree in a clinical field such as Nursing, Counseling, Social Work, Therapy, Allied Health, or community health related fields.
- 3 years of clinical experience required.
- Extensive management experience
- Care/Case management experience within different settings i.e. Home Health, Community, Gen. Med
- Strategic Planning experience
- Must have a current license in at least one of these areas: current or compact RN licensure in the state of North Carolina, current licensure as a licensed clinical social worker by the NC Social Work Certification and Licensure Board, current licensure as a Licensed Professional Counselor by the state of NC, current licensure as a Licensed Addiction Specialist by the state of North Carolina.
- Requires ACM or CCM certification within 3 years of hire date or by December 31, 2020.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical experiencecare managementcase managementstrategic planningauditingquality care managementperformance monitoringproductivity managementstaff engagementcustomer engagement
Soft Skills
supervisionrelationship buildingcommunicationleadershipteam managementproblem-solvinginterpersonal skillsorganizational skillscollaborationcustomer service
Certifications
ACM certificationCCM certificationRN licensureLicensed Clinical Social WorkerLicensed Professional CounselorLicensed Addiction Specialist