Application Analyst – Technology Adoption Specialist

Duke Careers

Application Analyst at Duke Health driving effective technology use through adoption strategies and training materials. Collaborating with stakeholders to enhance user engagement and behavior change strategies.

Posted 4/3/2026full-timeDurham • North Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Develop and implement adoption strategies and tactics into a comprehensive plan including initiatives and measures of success with quarterly milestone reporting intervals.
Collaborate with project teams, product owners, and operational leaders to understand upcoming technology changes and define adoption goals, timelines, and success metrics.
Assess user needs, current workflows, and potential barriers to adoption.
Design and develop clear technology adoption materials including job aids, FAQs, how-to guides, and intranet content.
Deliver engaging training through instructor-led sessions, virtual sessions, e-learning modules, micro-learning, and recorded content.
Develop and deliver user presentations and technology demonstrations for varied audiences.
Utilize Microsoft 365, Teams, SharePoint, OneDrive, and Power Platform tools to design, deliver, and track adoption initiatives.
Translate complex technical concepts, including AI-powered features, into user-friendly workflows and training materials.
Produce video-based learning materials using screen capture, narration, and video editing tools.
Monitor adoption metrics, analyze feedback, and implement reinforcement strategies.
Provide coaching to super users and champions and support sustained adoption.

Requirements

What you’ll need

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
At least 2 years of experience in technology adoption, sales, training, instructional design, or user support required.
Preferred certification in Microsoft technologies, AI platforms, instructional design, or change management.
Experience in healthcare or academic medical center environments preferred.
Familiarity with change management principles preferred.
Experience with Microsoft 365 tools and AI-enabled features, such as Copilot strongly preferred.

Benefits

Comp & perks

Essential Physical Job Functions include specific physical and/or mental abilities depending on the job.
Opportunities for professional development.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technology adoptioninstructional designuser supporttraining deliveryvideo editingworkflow analysisfeedback analysiscoachingmilestone reportingchange management

Soft Skills

collaborationcommunicationpresentation skillsengagementuser needs assessmentproblem-solvingadaptabilitycoaching

Certifications

Microsoft technologies certificationAI platforms certificationinstructional design certificationchange management certification