Application Analyst – Technology Adoption Specialist
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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About the role
- Develop and implement adoption strategies and tactics into a comprehensive plan including initiatives and measures of success with quarterly milestone reporting intervals.
- Collaborate with project teams, product owners, and operational leaders to understand upcoming technology changes and define adoption goals, timelines, and success metrics.
- Assess user needs, current workflows, and potential barriers to adoption.
- Design and develop clear technology adoption materials including job aids, FAQs, how-to guides, and intranet content.
- Deliver engaging training through instructor-led sessions, virtual sessions, e-learning modules, micro-learning, and recorded content.
- Develop and deliver user presentations and technology demonstrations for varied audiences.
- Utilize Microsoft 365, Teams, SharePoint, OneDrive, and Power Platform tools to design, deliver, and track adoption initiatives.
- Translate complex technical concepts, including AI-powered features, into user-friendly workflows and training materials.
- Produce video-based learning materials using screen capture, narration, and video editing tools.
- Monitor adoption metrics, analyze feedback, and implement reinforcement strategies.
- Provide coaching to super users and champions and support sustained adoption.
Requirements
- Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required.
- At least 2 years of experience in technology adoption, sales, training, instructional design, or user support required.
- Preferred certification in Microsoft technologies, AI platforms, instructional design, or change management.
- Experience in healthcare or academic medical center environments preferred.
- Familiarity with change management principles preferred.
- Experience with Microsoft 365 tools and AI-enabled features, such as Copilot strongly preferred.
Benefits
- Essential Physical Job Functions include specific physical and/or mental abilities depending on the job.
- Opportunities for professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technology adoptioninstructional designuser supporttraining deliveryvideo editingworkflow analysisfeedback analysiscoachingmilestone reportingchange management
Soft Skills
collaborationcommunicationpresentation skillsengagementuser needs assessmentproblem-solvingadaptabilitycoaching
Certifications
Microsoft technologies certificationAI platforms certificationinstructional design certificationchange management certification