Duke Careers

IT Analyst, Charging Systems

Duke Careers

full-time

Posted on:

Location Type: Remote

Location: North Carolina • United States

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Tech Stack

SQL

About the role

  • Manage the documentation, resolution and completion of identified deployment issues and tasks to include maintaining accuracy for Internal Controls initiative
  • Responsible for overseeing all Service Now requests for Revenue Management Department, excluding Clinical Research, overseeing all Charge Router-Review logic updates and Charge Router –Review Work Queues and collaborate with management and end users to request, test, and implement changes to the Charge Router for compliant billing
  • Responsible for Revenue Management support of Account, Follow-Up and Claim Edit Work Queues and Billing related components in Master Files for DEP updates (e.g., charging method, POS, linked technical charges) and updates to missing Bill Area process
  • Oversee Preference List updates for both Ambulatory and Inpatient specifically Charge Router, Error Pool and PB Work Queues and Monitoring of specific PB Charge Review Work Queues for system updates
  • Review release notes related to current and new functionality. Report, document and escalate issues and Epic upgrade/new version testing, validation and implementation
  • Formally participate and initiate meetings for review of billing issues and / or system logic updates identifying scope changes and raise issues or risks when discovered
  • Liaison for Revenue Management to Maestro Care Team to provide hands-on support to the Maestro Care PB and HB Teams

Requirements

  • Bachelor's degree or 4 years' experience equivalent to a degree
  • 4 years pertinent experience
  • This person will be required to obtain Epic Resolute Professional Billing Office Administration for SBO and SBO Admin or Resolute Hospital Billing Office Administration for SBO and SBO Admin certification through a formal Epic training program.
  • Understand the principles of application systems development and use them to analyze, test, implement, maintain and document IT projects.
  • Identify the features, advantages and disadvantages of various software applications.
  • Excellent problem solving, analytical, and technical troubleshooting skills.
  • Prioritization skills and ability to manage multiple projects concurrently.
  • Strong research and documentation skills.
  • Some relational database and operating systems experience with SQL.
  • Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
Benefits
  • Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
  • Ability to work independently.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SQLapplication systems developmenttechnical troubleshootingbilling logic updatesdocumentationtestingimplementationdata analysisproject managementrelational database
Soft Skills
problem solvinganalytical skillsprioritizationcommunicationresearch skillsdocumentation skillscollaborationmeeting facilitationrisk identificationinterdisciplinary teamwork
Certifications
Epic Resolute Professional Billing Office AdministrationEpic Hospital Billing Office Administration