Duke Careers

Communication Center Operator

Duke Careers

full-time

Posted on:

Location Type: Office

Location: Mooresville • North Carolina • United States

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About the role

  • Perform duties required to operate a PBX switchboard and communications equipment and alarms.
  • Answer incoming calls in a timely manner, answering all incoming calls.
  • Answer questions of caller according to hospital policy and direct calls to the appropriate department.
  • Overhead page authorized personnel over PA system in accordance with policy with regard to the time of day, whether or not the person is a physician, employee or guest.
  • Maintain a beeper list and beeps personnel according to type of pager.
  • Knowledge of the different panels and all alarms within the PBX and what they are for so that the appropriate policies can be followed to notify the appropriate personnel when an alarm triggers.
  • Immediately notify Engineering and/or Safety/Security when alarms or equipment malfunctions or when unsafe conditions occur.
  • Learn all departmental policies, especially correct procedures as they pertain to alarms and codes in emergency situations and know his/her role in implementing plan and the hospital call back-roster.
  • Attend the hospital's employee orientation and spend time with the PBX Supervisor to become knowledgeable on departmental procedures.

Requirements

  • High School graduate
  • Prior knowledge of a communications system is preferred.
Benefits
  • Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
  • Duke aspires to create a community built on collaboration, innovation, creativity, and belonging.
  • Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
PBX switchboard operationcommunications equipment operationalarm system knowledgeemergency procedurescall handlingpaging system operation
Soft Skills
timely communicationattention to detailproblem-solvinginterpersonal skills