Senior Director, Ambulatory and Physician Practices Communications
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • United States
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Job Level
About the role
- Develop and execute a comprehensive communications strategy that advances the priorities of DUHS’s ambulatory enterprise and physician practices
- Provide strategic counsel to senior leaders across the physician practices and ambulatory operations
- Ensure clear, aligned, and proactive communication that supports patient care, access, patient experience, operational transformation, workforce engagement
- Partner closely with DUHS and ambulatory leadership to understand key issues, opportunities, and emerging needs across clinics, outpatient centers, and supporting functions
- Build and execute an internal communications strategy that meets the needs of specialty and primary care practices and a diverse ambulatory workforce
- Design and lead change communications strategies that support awareness, understanding, adoption, and sustainment of operational and clinical initiatives
- Support communication strategies that advance patient access, clinic flow, care coordination, and patient experience across ambulatory sites
Requirements
- Bachelor’s degree in communications, journalism, marketing, public relations, or a related field; master’s degree preferred
- 10+ years of experience in communications, marketing, or public relations—preferably in healthcare, ambulatory operations, or large complex organizations
- Experience leading integrated communications strategies with measurable impact
- Demonstrated ability to partner with executives, clinicians, and operational leaders
- Strong leadership, collaboration, and project management skills
- Ability to manage multiple priorities and adapt quickly to emerging needs
- Exceptional writing, editing, and strategic storytelling skills
- Communication, analytical and organizational skills generally acquired through completion of a bachelor's degree program in Journalism, Communications, English or a related discipline
Benefits
- Employee engagement, retention, and culture initiatives
- Internal communication campaigns that strengthen connection to DUHS values, culture, and system priorities across ambulatory teams
- Standards for brand, design, accessibility, and compliance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
communications strategyintegrated communications strategieschange communications strategiesstrategic storytellingwritingediting
Soft Skills
leadershipcollaborationproject managementanalytical skillsorganizational skillsadaptability
Certifications
Bachelor’s degreeMaster’s degree