Clinical Nurse, Heart Communication Center
Duke Careers
full-time
Posted on:
Location Type: Hybrid
Location: Durham • North Carolina • United States
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About the role
- Deliver exemplary care for heart patients to ensure an excellent patient experience
- Receive an average of 200 calls per day
- Telephonic care management, triage, messaging, scheduling
- Prescription refills, medication reconciliation, patient education, motivational support, and identification of potential readmission risks
- Systematic processing of patient acuity and triaging of multiple demands
- Guide internal and external customers for safe patient and operational needs
- Anticipate potential safety concerns and intervene as needed
- Collaborate with care team members to facilitate patient care needs
Requirements
- Graduation from an accredited nursing program with a BSN degree
- Minimum of 3 years medical-surgical hospital experience; varied experience preferred, especially emergency room and/or critical care
- Current or compact RN licensure in the state of North Carolina
- BLS required
- Maintain current knowledge of the Emergency Medical Treatment and Labor Act (EMTALA)
- Knowledge of scope of the registered nurse
- Knowledge and appropriate application of the nursing process
- Ability to independently seek out resources and work collaboratively
- Ability to establish and maintain effective working relationships
- Ability to communicate clearly
- Ability to record activities, document outcomes, plans of care, interventions, and ongoing evaluations of patient status
- Ability to integrate software and new technologies into work processes
- Working knowledge of procedures, available resources, and techniques involved in administering routine and specialized treatments to patients
- Ability to remain focused and organized
Benefits
- Relocation Assistance (based on eligibility)
- $15,000 Commitment Bonus to nurses new to Duke Health
- Work from home 4 days per week
- Work in office 1 day per week (non negotiable)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephonic care managementtriagemedication reconciliationpatient educationmotivational supportpatient acuity processingnursing processemergency medical treatmentroutine and specialized treatments
Soft Skills
collaborationcommunicationrelationship buildingorganizationindependencesafety interventionanticipation of safety concerns
Certifications
BSN degreeRN licensureBLS certification