Appointment Coordinator – Cardiology
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Review and coordinate appointment requests, determine appropriate services, physician and appropriateness of setting.
- Identify correct patient in Maestro Care, verify patient demographic and insurance data.
- Coordinate labs and procedures in accordance with physician prefers.
- Notify patients of testing date, time and location.
- Work the orders WQ.
- Schedule tests and procedures.
- Complete and distribute ancillary service requisitions.
- Answer telephone, take and deliver messages to physicians, nurses and others.
- Report obtained medical information from patients and referring physicians accurately, completely and timely.
- Disseminate messages according to practice communication standards.
- Handle all in basket messages to the front desk pools.
- Enter incoming referrals from outside of Duke.
- Call internal referrals from within Duke.
- Handle recall appointments for multiples providers.
- Explain billing to patients according to PRMO credit and collection policies.
- Determine the amount of cash to be collected based on insurance plan.
Requirements
- Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field.
- Experience in effectively coordinating multiple tasks or activities.
- Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
Benefits
- Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
- Essential Job Functions include provision for requests for reasonable accommodation by each hiring department.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Maestro Careinsurance verificationancillary service requisitionsschedulingmedical information reportingbilling explanationcash collection
Soft skills
communicationcoordinationmultitaskingcustomer serviceattention to detail