Community Manager

• Ensure outside records are in Maestro Care for new patients, second opinions, and self-referrals prior to the appointment.
• Responsible for uploading external patient images through Powershare and scanning medical records into Epic.
• Submit schedule change requests using Service Now and Q-Genda.
• Reschedule patients that need to be cancelled within 45 days of the clinic date.
• Coordinate urgent appointment requests as directed by the providers.
• Manage schedules for multiple clinic locations.
• Review schedules for errors and address with the appropriate department.
• Respond to In-basket messages in accordance with departmental protocols.
• Place appointment reminder calls to patients.
• Sort and distribute mail and faxes.
• Compose letters and statements independently requiring interpretation and application of departmental policies, procedures, rules and regulations.
• Attend meetings to take minutes, provide information and serve as a resource person.
• Liaison for administrative personnel and external agencies concerning scheduling guidelines and divisional policies and procedure.
• Submit Employee Travel & Reimbursement expenditures on behalf of providers, ensuring appropriate cost objects and GLs are used and expenditures have necessary documentation, are allowable, and are cleared by established deadlines.
• Review weekly reports from Employee Travel & Reimbursement, following up with corporate cardholders to ensure expenditures have necessary documentation and are cleared by established deadlines.
• General office management: calendar management, scheduling meetings, general correspondence, and ordering supplies

Provider Support Assistant – General and Community Neurology

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About the role

Requirements

Applicant Tracking System Keywords

Hard skills

Soft skills