Customer Support

• Answer and respond to all PRMO-related customer issues that are received by way of telephone, in person and/or writing.
• Follow through on all customer issues promptly and accurately until completion.
• Update and document PCS notes or system comment fields with all information pertaining to an inquiry.
• Provide financial counseling to patients, guarantors, and attorneys regarding charges for health care services.
• Follow department policy necessary for charge corrections, transferring credits, coding changes, service and charge disputes, and locate payments.

Customer Service Associate – Incoming Call Center, My Chart

Customer Support Representative