Customer Support Representative
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Durham • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $25 per hour
Job Level
JuniorMid-Level
About the role
- Provide marketing of office products equipment and services, coordinate repairs and/or perform routine maintenance, maintain supply inventory and provide customer training.
- Perform a variety of functions to promote Office Products and Reprographics Services including formal presentations to customers, market research, and customer assistance.
- Perform market surveys and present statistical analyses on customer attitudes and needs; keep abreast of local reprographics market as it relates to university in-house services.
- Maintain regular schedule of visits to office equipment locations to perform routine maintenance, to record usage meter readings, to assist customers with training in use of equipment and to maintain supply inventory at sites where copier is departmentally owned.
- Respond to service calls and coordinate the repair of equipment with vendors.
- Maintain a supply inventory for equipment and supplies.
- Prepare statistical summary reports pertaining to copy equipment usage and repairs upon request from management.
- Assist employees through equipment demonstrations, train customers in the use of equipment, install and deliver equipment and/or supplies and assist with accounting procedures as necessary.
Requirements
- Work generally requires two years of related experience in customer service or office equipment maintenance.
- OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.
- Work requires knowledge of basic grammar, clerical and accounting principles generally acquired through a high school education.
Benefits
- comprehensive and competitive medical and dental care programs
- generous retirement benefits
- wide array of family-friendly and cultural programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
office products marketingequipment maintenancecustomer trainingmarket researchstatistical analysisusage meter readingssupply inventory managementequipment installationaccounting procedures
Soft skills
customer servicecommunicationpresentation skillsorganizational skillsproblem-solving