Communications

• Operate communications center phones, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services.
• Respond to emergency transport calls and dispatch the crew according to established procedures
• Maintain interface with Public Safety (i.e. Durham EMS, Fire, Police and Rescue) to ensure proper coordination of transport services in emergency and trauma-related transport activities.
• Provide statistical information as requested by flight crew to include average flight distance, average time, latitudes and longitudes; provide directions for specific landing sites.
• Monitor and read weather radar information as requested.
• Work collaboratively with the MCO’s, Transfer Center Nurses, Patient Placement, Life Flight Nurses, Case Managers, Billing Department, and all other Departments associated with the Air-Medical Transfer Center to ensure proper information is gathered and entered into the computerized dispatch software correctly and patient transport is complete.

Air Medical Communications Specialist

Director, Medical Communications – Scientific Training, Anti-Infectives and Respiratory