Device Support Analyst
Duke Careers
full-time
Posted on:
Location Type: Office
Location: Mooresville • North Carolina • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide remote and on-site support and maintenance for workstations, printers, and peripheral devices
- Field customer questions and problems
- Research, resolve and respond to incidents and requests reported by customers regarding end user devices
- Communicate issues effectively to customers, team members, technical experts and management
- Maintain accurate information and data regarding end-user issues within the tracking system
Requirements
- Associate's degree in a related field, or two years of equivalent technical experience required
- Must have a current N.C. driver's license
- Level 1 - No experience required beyond the minimum education (or equivalency) requirement
- Level 2 - Two years of IT experience required, to include one year in an IT-related device support environment
- Level 3 - Four years of IT experience required, to include one year in an IT-related device support environment
Benefits
- Comprehensive range of medical services
- 24-hour emergency care
- Opportunity to work in a supportive team environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supportincident resolutiondevice maintenancetroubleshootingend-user supportcustomer service
Soft skills
communicationproblem-solvingteam collaboration
Certifications
Associate's degree