Support Engineer

• Provide remote and on-site support and maintenance for workstations, printers, and peripheral devices.
• Field customer questions and problems and resolve issues.
• Research, resolve and respond to incidents and requests reported by customers regarding end user devices.
• Use systems and diagnostic tools to troubleshoot issues.
• Maintain regular communication with all impacted groups until resolution.
• Provide basic education and training to customers.
• Assist in identifying and evaluating customer business problems that require IT solutions.
• Collaborate with IT partners to develop recommendations for addressing problems.
• Manage departmental projects and initiatives, ensuring timely response to customers.

Device Support Analyst

Lab Support Engineer II