maintain positive ongoing communications with all stakeholders
coordinate and resolve issues in a collegial, efficient and judicious manner
support file maintenance including documents, following processes that ensure an accurate accounting of all research administration activity
monitor central inboxes and incoming transactions to ensure that work is being routed, tracked and processed in a timely manner
follow-up with appropriate parties (internal and external) as required
utilizing tracking tool and established reports, review and manage status of assigned work and communicate any concerns to leadership as necessary
assist Unit-level Administrators and Principal Investigators with questions regarding the award administration of their respective sponsored project agreements
maintain files on each sponsored project utilizing established internal procedures for maintaining such files
email sponsors to request remittance information for check and wires not readily available
assist RASR Clinical Research Finance Staff in the initial set-up of ClinCards based on fully executed Clinical Trial Agreements
assist RASR Clinical Research Finance Staff in the cash management process (receiving wire payments and checks)
assist by performing initial review of documentation related to pre-award, award management and/or contracts/sub-agreements, communicating issues or errors and working with the appropriate parties to resolve, when applicable
may act as a liaison between Sponsors and Grant Administrators and if necessary, Principal Investigators (PI) to assist with processing transactions and/or resolving issues
effectively communicate utilizing existing systems along with emails and established workflow procedures to ensure status of transactions are known to all internal and external stakeholders as necessary
assist with special projects and perform other related duties incidental to the work described herein
ensure timely status reports to leadership as requested or required
participate in meetings to discuss status of transactional workload and cycle times
Requirements
demonstrated skills in analyzing data applying critical thinking and formulating resolutions
proficient use of computers; requires a solid working knowledge of MS Office Suite (Word, Access, Excel, PowerPoint)
experience with Duke@Work, Buy@Duke, Concur, Grants Manager, SAP/R3, SPS, Grants.gov, SPS, Grants.Duke and NSF Fastlane are preferred
ability to communicate both verbally and in writing with all levels of the organization
ability to manage and prioritize multiple tasks simultaneously
able to escalate issues to a higher level after applying critical thinking
pre-award & post-award experience preferred
accounting, finance, and/or business administration experience preferred
work requires communications, analytical and organizational skills generally acquired through completion of an Associate's degree program
may be required to take FasTracks in areas of specific assigned duties
work generally requires two years of relevant experience to obtain office organization, communications, and administrative skills
a bachelor's degree in a field of study directly related to the specific position may be substituted for the education and experience requirement
or an equivalent combination of relevant education and/or experience
Benefits
comprehensive and competitive medical and dental care programs
generous retirement benefits
a wide array of family-friendly and cultural programs to eligible team members
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysiscritical thinkingpre-award experiencepost-award experienceaccountingfinancebusiness administrationfile maintenancecash managementdocumentation review
Soft skills
communicationorganizational skillsanalytical skillsproblem-solvingtime managementprioritizationcollaborationstakeholder managementattention to detailliaison skills