supports the administration of institutional risk and insurance functions by coordinating operational activities, managing insurance coverage processes, and providing technical guidance across departments
oversees implementation of core risk initiatives and manages insurance data, applications, and vendor relationships
administers the day-to-day functions of the University’s insurance programs, including maintenance of coverage schedules, policy documentation, renewal submissions, and certificate issuance
collects, reviews, and interprets exposure data from Duke University and Duke University Health System to support underwriting activities and insurance procurement
coordinates application submissions, policy endorsements, and renewal requests with insurance brokers and underwriters
recommends insurance program structures and limits based on data analysis and exposure trends
manages broker, carrier, and vendor performance for accuracy, responsiveness, and service quality
oversees assigned property, liability, and auto claims processes, including information gathering, documentation, and authority-based resolution
develops and presents loss trend reports, funding models, and incident summaries
assists the Sr. Assoc. Dir. in the implementation of departmental projects related to insurance operations, vendor transitions, and coverage evaluations
provides guidance on insurance-related contract terms and procurement requirements
conducts reviews of contract language and insurance exhibits for risk implications
delivers risk-related education and training to departmental stakeholders
supervises assigned staff and coordinates daily workflows, training, and performance monitoring in support of insurance operations
Requirements
excellent oral and written communication skills
analytical skills generally acquired through completion of a bachelor's degree program
CPCU or ARM certification is highly desirable
minimum of 10 years of progressive risk management experience in higher education
practical risk management experience in another industry in an organization with large and diverse risk profiles or equivalent insurance company or insurance broker experience
3-5 years supervisory experience is desirable
ability to work independently and handle competing demands while navigating a complex organization with a diverse population and decentralized culture
Benefits
comprehensive and competitive medical and dental care programs
generous retirement benefits
wide array of family-friendly and cultural programs to eligible team members
Applicant Tracking System Keywords
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