IT Manager

Duffel

IT Manager in a travel tech startup providing support to employees and managing IT infrastructure. Responsible for compliance and documentation in a growing team environment.

Posted 4/24/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Providing hardware and software support to all employees, including remote employees in the US, Europe, and India.
Owning identity and access management end to end.
Managing our macOS fleet from procurement through to retirement.
Owning the London office infrastructure.
Partnering with our security and infrastructure engineering teams to maintain PCI DSS compliance.
Building and documenting IT processes and runbooks.

Requirements

What you’ll need

Experience administering Google Workspace at a company level.
Hands-on experience managing a fleet of macOS endpoints using an MDM platform.
Familiarity with EDR tooling for endpoint security.
Experience rolling out and maintaining SAML SSO with SCIM provisioning.
A track record of writing and maintaining IT policies.
Experience working within compliance frameworks, particularly PCI DSS and SOC 2.
Strong technical support skills.
Ideally, experience at a scaling startup.

Benefits

Comp & perks

Hybrid work-from-home policy
Company shareholder opportunity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Google Workspace administrationmacOS managementMDM platformEDR toolingSAML SSOSCIM provisioningIT policy writingtechnical support

Soft Skills

process documentationcollaboration