FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Senior Customer Success Manager
DuffelCustomer Success Manager ensuring client success and driving product engagement for Duffel's innovative travel solutions. Collaborating across teams to enhance customer experiences and influence product development.
About the role
Key responsibilities & impact- Own day-to-day relationships with strategic business customers
- Keep customers engaged and help them get the most out of Duffel
- Analyse customer performance and suggest new features or upgrades
- Develop KPIs and monitor business and technical performance
- Champion your portfolio’s product needs to influence our roadmap
- Occasionally represent Duffel at events, panels, and forums
Requirements
What you’ll need- 5+ years helping enterprise customers get value from a software or tech product
- Proven track record of growing customer relationships and reducing churn
- Experience in a fast-growing startup
- Comfort supporting implementation pre, during, and post-launch
- Strong problem-solving and independent judgment
- Excellent communication, translating complex tech and business issues clearly
- Analytical mindset, you enjoy digging into data to drive decisions
- Strong project management skills
- Experience aligning cross-functional teams to customer outcomes
- Experience influencing product roadmap and sales strategy
- Bonus points if you have:
- Deep knowledge of travel tech (airline or hotel distribution)
- Experience using AI or automation to scale customer success
- Previous work with customer support or operations teams
Benefits
Comp & perks- Work From Anywhere – change your scenery without changing your job
- Duffel Travel Allowance – because working in travel should come with travel perks
- Enhanced parental leave
- Sabbatical options – proper time to recharge
- Shoreditch office near Liverpool Street + regular team socials
- Competitive salary + potential equity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
KPI developmentcustomer performance analysisdata analysiscustomer relationship managementproduct roadmap influenceimplementation supportproject managementAIautomation
Soft Skills
problem-solvingindependent judgmentcommunicationanalytical mindsetcross-functional team alignment