Duffel

Travel Operations Administrator

Duffel

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • We are making travel effortless. Join us.
  • Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.
  • That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel — simplifying systems and building the tools that will make the future of travel effortless.
  • The Travel Ops team is there to handle all types of queries related to bookings- whether that's voluntary changes requested by the passenger or involuntary changes initiated from the airline's side. We work with our customers to make sure that the travellers receive great customer service.

Requirements

  • Experience in a back-office or an administrative role within the travel industry
  • Strong knowledge of GDS systems (Travelport/Galileo and Sabre preferred)
  • Strong knowledge of airline ticketing, fare rules, and ADM processes
  • Previous experience with BSP Link and ARC knowledge
  • Exceptional attention to detail and a high degree of accuracy
  • Excellent analytical and problem-solving skills
  • Advanced spreadsheet (google sheets or excel) skills including the ability to use formulas and functions (e.g., VLOOKUP, HLOOKUP, SUMIF, INDEX-MATCH, etc.) is a plus