Operations

• Facilitate training sessions for in person and virtual teams to include agent onboarding, upskilling, and refresher training
• Translate policies, workflows, IT systems, and supplier updates into effective training content
• Communicate performance expectations to Travel Ops leadership and agents
• Develop, deliver, and maintain training materials for all workflows and processes owned by the Travel Ops team
• Assist in developing and maintaining training schedules with Travel Ops Managers and virtual teams
• Support daily queue work as needed
• Participate in the new agent hiring process
• Other activities as assigned

Travel Operations Trainer

Vice President, Rewards, Talent and Operations

Operations Associate

VP Operations

Treasury Operations Assistant

FinOps Specialist