Business Operations Analyst II

Dudek

Temporary Business Operations Analyst II providing Tier 1 and Tier 2 support across Dudek's business systems. Responsibilities include managing support requests and improving financial workflows.

Posted 5/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $31 - $38 per hourWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Independently resolve Tier 1 and Tier 2 support requests in Freshservice across Vantagepoint and other business systems;
Escalate Tier 3 items with thorough documentation and context.
Support Deltek Vantagepoint financial modules including project setup, billing configurations, user access, and basic system configurations under the direction of senior team members.
Partner with Project Accounting, Finance, and other stakeholders to troubleshoot system issues, improve data accuracy, and streamline recurring workflows.
Build and maintain standard reports, data extracts, and dashboards to support Finance, Project Accounting, and operational stakeholders.
Assist with system upgrades and configuration changes by executing test plans, documenting results, and communicating issues.
Develop and maintain process documentation, SOPs, knowledge base articles, and training materials.
Provide guidance and informal training to end users on Vantagepoint and other supported platforms.
Other special projects and assignments as required.

Requirements

What you’ll need

2–4 years of experience in business systems, financial operations, project accounting, or service desk support within professional services or project-based environments.
Working knowledge of Deltek Vantagepoint or a comparable ERP platform, particularly in financial or project accounting contexts.
General understanding of project-based financial processes, including billing, invoicing, and project cost tracking.
Demonstrated ability to manage a support queue and resolve issues independently at the Tier 1–2 level.
Ability to build standard reports and translate data into useful outputs for stakeholders.
Strong organizational skills and attention to detail; able to manage multiple requests without sacrificing quality.
Proficiency with Microsoft 365, including Outlook, Teams, Excel, and SharePoint.

Benefits

Comp & perks

Temporary employees are eligible for our 401(k) plan
Sick leave
Employee Assistance Program (EAP)
Option of additional benefits like medical benefits and ESOP participation for part-time employees

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Deltek Vantagepointfinancial operationsproject accountingbilling configurationsuser access managementdata extractsdashboardstest plansprocess documentationSOPs

Soft Skills

organizational skillsattention to detailproblem-solvingcommunicationtrainingindependent workcollaborationtime managementcustomer serviceadaptability