UX Program Manager

Duck Creek Technologies

UX Program Manager at Duck Creek Technologies leading cross-functional UX programs across product and design teams. Driving operational alignment and improving UX delivery health.

Posted 5/14/2026full-timeMassachusetts, Montana, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $135,900 - $194,200 per yearWebsite

About the role

Key responsibilities & impact

Lead cross-functional UX programs across Product, Design, Engineering, Research, Accessibility, and Platform teams
Drive operational alignment, roadmap coordination, governance, and delivery planning across UX initiatives
Improve visibility into priorities, dependencies, risks, and overall UX delivery health
Support Design Systems governance, adoption, release coordination, and component lifecycle management
Oversee UX and Design System backlog prioritization, intake, and roadmap alignment
Identify and implement AI-assisted workflows, automation opportunities, and operational improvements across UX teams
Establish scalable operational frameworks, quality standards, metrics, and reporting practices

Requirements

What you’ll need

5+ years of experience in Program Management, DesignOps, Product Operations, UX Operations, or Technical Program Management
Experience supporting Product Design and/or Design Systems organizations
Strong understanding of agile product development and cross-functional delivery models
Experience managing complex programs across distributed teams and stakeholders
Excellent communication, facilitation, and organizational leadership skills
Strong systems-thinking mindset with the ability to improve operational scalability

Benefits

Comp & perks

Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time
Employee Assistance Program (EAP)

ATS Keywords

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Hard Skills & Tools

Program ManagementDesignOpsProduct OperationsUX OperationsTechnical Program ManagementAgile product developmentOperational frameworksQuality standardsMetricsReporting practices

Soft Skills

CommunicationFacilitationOrganizational leadershipSystems-thinkingOperational scalability