Director, Professional Services Operations

Duck Creek Technologies

Director overseeing Professional Services Operations for Duck Creek Technologies in the P&C insurance industry. Managing large-scale projects and operational processes to achieve organizational goals.

Posted 5/14/2026full-timeMassachusetts, South Carolina • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

The Director, Professional Services Operations oversees a large business group’s business operations/program management function(s)
Oversees a business operation and/or or program office management function in support of a business group and/or several program(s)
Contributes to strategic planning and large-scale operational deployment
Serves as a subject matter expert and resource to different Company stakeholders to develop and execute program and/or business operational plans
Provides financial and operational reports analysis to the business/program leadership and executive leadership
Creates management reports, dashboards, and scorecards for all leadership levels
Oversees and leads multiple complex projects, partners with applicable business group’s leadership on approaches to ensure the overall project or portfolio remains on track
Oversees the project activities and deliverables, including managing schedules, financials, and project change requests
Confirms scope, develops and/or reviews estimating assumptions for a project’s schedule, effort, and cost using established estimating models
Measures and monitors progress at clearly defined points in the process to ensure the project(s) is delivered on time, within budget, and that it meets or exceeds expectations
Drives teams to adhere to existing processes and defines new/improved processes across the program/business operations and/or program office management function

Requirements

What you’ll need

Bachelor's degree with 15 or more years of professional experience; or Master’s degree and 12 years of professional experience; 8-10 minimum years’ experience in a Program/ Project Management, Business Analyst, or Project Administrator role
8-10 years related industry experience in IT, Insurance and/or Project Management
8+ years of managerial experience preferred
Experience/knowledge of P&C Insurance software applications
Experience/knowledge of software development life cycle for P&C insurance software
Strong leadership skills and ability to manage a local and offshore team
Acts independently and requires minimal direction
Exceptional time and priority management skills to drive expected outcomes, and works effectively with tight deadlines
Proficiency in Excel, JIRA, JIRA Service Desk, and Workday

Benefits

Comp & perks

Flexible-First employer
Work from an office, from home, or on a hybrid schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementfinancial analysisoperational reportingscope managementestimating modelsprocess improvementsoftware development life cycle

Soft Skills

leadershiptime managementpriority managementindependent workteam management