Manager – Customer Success Operations

Duck Creek Technologies

Manager overseeing Customer Success operations to drive customer satisfaction, retention, and growth at Duck Creek Technologies. Collaborating with various departments to ensure operational excellence.

Posted 5/14/2026full-timeRemote • Massachusetts, Montana, South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $94,200 - $134,600 per yearWebsite

About the role

Key responsibilities & impact

Oversee and optimize the operations of the Customer Success team to drive customer satisfaction, retention, and growth
Implement best practices and ensure operational excellence within the Customer Success organization
Manage multiple workflows in a fast-paced work environment
Analyze data and trends to identify strategies to maximize potential for assigned portfolio of customers
Serve as the primary contact and advocate for customers

Requirements

What you’ll need

Bachelor's degree or equivalent work experience
5+ years of relevant customer success, business consulting, SaaS software implementation or sales experience
Knowledge and understanding of SaaS, Go-To-Market and execution model
Strong influencing skills and ability to build lasting relationships
Problem-solving skills, including analyzing complex situations, identifying problems, and generating creative solutions
Experience managing complex customer problems in a fast-growing, dynamic environment
Effective communication, both verbal and written; ability to express ideas clearly, listen actively, and collaborate with colleagues and clients
Adaptability to change, embracing new technologies, and learning quickly

Benefits

Comp & perks

Flexible work environment
Medical, dental, vision, life, and disability insurance
401(k) retirement plan with match (6% employer match up to $12,000 annually)
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Paid holidays, vacation, and volunteer time
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSGo-To-Marketbusiness consultingsales experiencedata analysisproblem-solvingcustomer success management

Soft Skills

influencing skillsrelationship buildingeffective communicationadaptabilitycollaborationactive listening

Certifications

Bachelor's degree