Senior Customer Success Architect

Duck Creek Technologies

Senior Manager overseeing a team of Customer Success Engineers at Duck Creek Technologies. Responsible for technical solutions delivery, mentoring, and ensuring exceptional customer outcomes.

Posted 4/24/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $92,000 - $148,400 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudJavaKubernetesMicroservices.NETSQL

About the role

Key responsibilities & impact

Mentor a team of Customer Success Engineers and oversee technical engagements.
Ensure successful delivery of solutions meeting customer needs and business objectives.
Act as liaison to customer and internal leadership, managing technical escalations.
Partner with cross-functional teams for adherence to technical standards and delivery of solutions.
Drive operational efficiency, automation, and continuous improvement of processes and tools.
Maintain expertise in Duck Creek products and ensure successful deployment strategies.
Build and maintain a knowledge base of issues and best practices to drive efficiency.

Requirements

What you’ll need

Bachelor’s degree in a technical discipline or equivalent work experience in network administration, programming, or information systems.
6+ years of experience as a technical or solution architect implementing SaaS software.
3+ years of experience engaging with senior customer leadership and internal stakeholders.
Hands-on experience with DevOps practices, cloud environments (Azure/AWS), and container management (Kubernetes).
Strong understanding of enterprise SaaS infrastructure and multi-platform architectures.
Advanced degree in a technical or business discipline preferred.
Proficiency in .NET or Java, Azure or AWS frameworks, SQL Server, and Windows Server preferred.
Certification in Azure/AWS architecture or equivalent preferred.
Experience with microservices, containers, and infrastructure as code methodologies preferred.
Experience in Cloud Native Evolutions and migrations preferred.

Benefits

Comp & perks

Flexible work environment
Medical, dental, vision, life and disability insurance
401(k) Retirement Plan
Flexible Spending & Health Savings Account
Paid holidays, vacation, and volunteer time
Employee assistance program and other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS software implementationDevOps practicescloud environmentsKubernetes.NETJavaSQL ServerWindows Servermicroservicesinfrastructure as code

Soft Skills

mentoringcommunicationtechnical escalation managementcross-functional collaborationoperational efficiencycontinuous improvementcustomer engagementleadership

Certifications

Azure architecture certificationAWS architecture certification