Customer Success Manager

• The Customer Success Manager is the CEO of your book of business.
• Responsible for managing and developing multiple medium/large Duck Creek OnDemand and OnPrem accounts.
• Act as the primary contact and trusted advisor for customers.
• Manage and develop customer accounts: Manage 4+ medium/large OnDemand or OnPrem accounts.
• Develop and foster a trusted relationship with the Customer and SI partners.
• Meet with Customer leadership teams to understand their business goals and strategic priorities.
• Stay up to date with the latest features and updates of Duck Creek’s suite of products and services.

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