Account Manager

DuBois Chemicals, Inc.

Account Manager role at DuBois Chemicals focusing on building customer relationships and providing technical support. Responsible for growth and satisfaction of customer accounts in greater Chicago area.

Posted 7/29/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong account management capabilities by effectively managing customer relationships, resolving issues, and identifying sales opportunities. Proficient in utilizing analytical tools and CRM systems to enhance customer service and support business growth.

Highest-signal resume keywords

Account ManagementCustomer Service SkillsTechnical Problem-SolvingMicrosoft Office ProficiencyCRM Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesOn-Site TestingProposal PreparationPresentation SkillsContinuous Improvement Identification

Soft Skills

Excellent CommunicationOrganizational SkillsCritical ThinkingAttention to DetailTime Management

Tools & Technologies

DuBois e-ToolsSystem SurveysCost CalculatorsAnalytics Platform

Industry Keywords

Customer AccountsCustomer RelationshipsService ReportsBusiness ReviewsSales Activities

About the role

Key responsibilities & impact

Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating.
Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor.
Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales.
Develop a strong understanding of the company’s products and services to effectively address customer needs.
Effectively communicate with customers, both verbally and in writing, providing regular updates and reports.
Collaborate with internal departments (sales, marketing, customer service) to meet customer needs.
Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization.
Ability to identify continuous improvement projects and other cross sell opportunities within an account.
Assist with sales activities, such as preparing proposals and presentations.
Successfully complete the DuBois field training programs.
Utilize company analytics platform to prepare and present service reports.
Comply with all DuBois’ safety procedures and complete the required training.
Travel to customer sites for routine service visits and perform business reviews.
Must be able to perform the essential functions of this position with or without reasonable accommodations.

Requirements

What you’ll need

Live in the greater Chicago area
1+ years in sales, account management, customer service or related field.
Excellent customer service skills to build and maintain positive customer relationships.
Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills.
Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
Document and communicate service findings for every customer service visit.
Excellent communication (oral, written) and presentation skills.
Proficient in performing technical/mechanical on-site testing.
Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators.
Critical thinking and problem-solving skills with attention to detail.
Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools.
Ability to work independently with minimal supervision.
Ability to travel up to 50% including overnight travel.

Benefits

Comp & perks

health insurance
dental insurance
vision insurance
life insurance
401k with company match
paid holidays
vacation time
income protection plans