DuBois Chemicals, Inc.

Technical Account Manager

DuBois Chemicals, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

SeniorLead

About the role

  • Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
  • Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization.
  • Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer.
  • Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment.
  • Educate customers on new features and best practices to drive optimal product adoption and usage.
  • Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
  • Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer.
  • Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.
  • Provide regular feedback from the customer to the Portfolio Management and Research & Development teams.
  • Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

Requirements

  • 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
  • Excellent customer service skills to build and maintain positive customer relationships.
  • Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
  • Document and communicate service findings for every customer visit within CRM.
  • Goal oriented and initiative-taking approach to seeking new business.
  • Critical thinking and problem-solving skills with attention to detail.
  • Proficient in performing technical/mechanical on-site testing.
  • Excellent communication (oral, written) and presentation skills.
  • Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools
  • Ability to work independently with minimal supervision.
  • Ability to travel up to 25% including overnight travel.
Benefits
  • health insurance
  • dental insurance
  • vision insurance
  • life insurance
  • 401k with company match
  • paid holidays
  • vacation time
  • income protection plans
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportaccount managementon-site testingproduct implementationproduct optimizationproblem-solvingcritical thinkingcustomer service
Soft Skills
relationship buildingcommunicationpresentationgoal orientedinitiative takingattention to detailcollaboration