Account Manager
DuBois Chemicals, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Effectively manage customer accounts ensuring company programs are effectively implemented and properly operating.
- Build and maintain strong, long-term relationships with customers, serving as the point of contact/advisor.
- Maintain and grow existing accounts by understanding customers’ needs, resolving issues, and identifying opportunities for additional sales.
- Develop a strong understanding of the company’s products and services to effectively address customer needs.
- Effectively communicate with customers, both verbally and in writing, providing regular updates and reports.
- Collaborate with internal departments (sales, marketing, customer service) to meet customer needs.
- Develop new relationships at client sites to help secure our existing business and identify opportunities to expand company reach within an organization.
- Ability to identify continuous improvement projects and other cross sell opportunities within an account.
- Assist with sales activities, such as preparing proposals and presentations.
- Successfully complete the DuBois field training programs.
- Utilize company analytics platform to prepare and present service reports.
- Comply with all DuBois’ safety procedures and complete the required training.
- Travel to customer sites for routine service visits and perform business reviews.
- Must be able to perform the essential functions of this position with or without reasonable accommodations.
Requirements
- Bachelor’s degree in chemistry, engineering, metallurgy, or applied science fields preferred.
- 1+ years in sales, customer service or related field.
- Excellent customer service skills to build and maintain positive customer relationships.
- Ability to manage multiple accounts and prioritize tasks requiring strong organizational and time management skills.
- Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge.
- Document and communicate service findings for every customer service visit.
- Excellent communication (oral, written) and presentation skills.
- Proficient in performing technical/mechanical on-site testing.
- Ability to learn and assist with DuBois e-Tools, System Surveys and Cost Calculators.
- Critical thinking and problem-solving skills with attention to detail.
- Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools.
Benefits
- health insurance
- dental insurance
- vision insurance
- life insurance
- 401k with company match
- paid holidays
- vacation time
- income protection plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salescustomer servicetechnical testingproduct knowledgecontinuous improvementproposal preparationpresentation skillsanalyticsCRM
Soft skills
customer relationship managementorganizational skillstime managementproblem-solvingcritical thinkingcommunication skillsattention to detail