Operations

• Collaborate with department leads to execute operational strategies that support the company’s goals and delivery commitments.
• Serve as the cultural and operational bridge between Senior Leadership Team and the Philippines workforce.
• Adapt global strategies to local context while maintaining alignment with global company goals and best practices.
• Provide local expertise and compliance with local labor laws, operational policies and company standards.
• Lead expansion efforts including participating in the hiring and onboarding process and ensuring performance expectations are met.
• Lead, mentor, and develop teams across Customer Success, Product Support and Sales Support.
• Ensure service levels, quality targets and customer satisfaction metrics are consistently met or exceeded.
• Identify operational bottlenecks and implement Lean, Six Sigma, or other methodologies to improve workflows and reduce costs.

Regional Operations Manager

Contract Review Operations Analyst

Client Operations Manager

Transportation & Operations Support

Operations Assistant – Property Management