Principal Technical Support Engineer – Endpoint

DTEX Systems

Principal Support Engineer responsible for diagnosing and resolving Windows and macOS endpoint issues. Working hands-on with customers to investigate and validate fixes in enterprise environments.

Posted 4/23/2026full-timeRemote • 🇺🇸 United StatesLead💰 $150,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Own hands-on troubleshooting and resolution of complex endpoint agent issues.
Perform deep investigation of endpoint behavior using logs and diagnostics.
Reproduce customer-reported Windows and macOS issues in lab environments.
Identify and resolve interoperability issues with security tools.
Work directly with customers to resolve advanced endpoint-focused issues.
Author and maintain endpoint-focused runbooks and documentation.
Maintain a high-fidelity lab environment to reproduce endpoint issues.
Apply systematic troubleshooting techniques across endpoint agents and OS.

Requirements

What you’ll need

6+ years of deep, hands-on experience supporting Windows and macOS endpoint agents in enterprise environments.
6+ years in a senior individual contributor role such as L3 Support Engineer, Endpoint Engineer, Windows/macOS Engineer, or Security Support Engineer.
Proven expertise troubleshooting endpoint agent behavior across Windows and macOS.
Strong experience analyzing endpoint telemetry, logs, and diagnostics.
Demonstrated experience resolving interoperability issues between endpoint agents and security tools.
Kernel-level understanding of Windows, including ETW, WFP, etc.
macOS internals experience, including Endpoint Security framework, MDM interactions, etc.
Working knowledge of Linux system administration.
Experience supporting enterprise-scale environments with large endpoint fleets.
Strong written and verbal communication skills.
BS or MS in Computer Science, Engineering, or related field.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingendpoint agent supportWindowsmacOSendpoint telemetry analysislogs analysisdiagnosticsinteroperability resolutionLinux system administrationkernel-level understanding

Soft Skills

strong written communicationstrong verbal communication