Senior Technical Success Manager
DTEX Systems
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,000 - $180,000 per year
Job Level
About the role
- Own the technical lifecycle for high-value and complex customer accounts, from onboarding through steady-state and expansion.
- Serve as the primary technical advisor during onboarding, implementation, and ongoing operations, providing strategic guidance and best practices.
- Design and validate solutions using a structured, systematic approach that aligns DTEX capabilities with each customer’s objectives, architecture, and constraints.
- Translate complex requirements into scalable patterns, ensuring solutions are repeatable, supportable, and aligned with product direction.
- Drive proactive maintenance and optimization, including data tuning, configuration reviews, and upgrade planning for assigned accounts.
- Partner with Engineering and Support to coordinate and provide context to resolve complex technical challenges, ensuring timely, transparent communication with customers.
- Contribute to team and program scale, by refining playbooks, documenting best practices, mentoring teammates, and helping to evolve the Technical Success operating model.
Requirements
- 7-10+ years of experience in a customer-facing role within security, IT operations, project management, and/or account management.
- Significant post-sales experience in a customer success, technical account management, or similar role.
- Exceptional written and verbal communication skills, with a proven ability to present clearly and confidently to internal and external audiences.
- Demonstrated experience engaging at all levels of an organization, including executives, managers, and individual contributors.
- Proven ability to translate complex technical concepts into business-relevant language for customers, and to articulate customer technical requirements clearly to internal engineering and product teams.
- Strong security domain knowledge, including familiarity with common security architectures, controls, and operational practices.
- Solid project management skills, with experience driving multiple concurrent initiatives across cross-functional teams to successful and timely completion.
- Demonstrated ability to manage a broad portfolio of accounts and prioritize competing customer needs in a dynamic environment.
- Effective at representing the voice of the customer internally, clearly conveying customer concerns, risks, and opportunities to stakeholders such as Support, Product, and Engineering.
Benefits
- Fully remote company
- Health, vision, and dental coverage through BUPA
- Company computer hardware of your choice
- Work from home setup reimbursement
- Virtual events, happy hours, trivia, and fun
- Monthly Internet & Phone Reimbursement
- Opportunities to learn and grow
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical account managementproject managementdata tuningconfiguration reviewsupgrade planningsolution designrequirements translationscalable patternsbest practices documentationcustomer onboarding
Soft Skills
communication skillsmentoringstrategic guidanceproblem-solvingcustomer advocacycollaborationpresentation skillsorganizational skillsrelationship managementadaptability