Risk

• Analyze customer activity data to identify current or potential threat-related events, behaviors, and patterns.
• Coordinate with customers to determine areas of specific interest and concern upon which to focus investigations.
• Prepare and deliver reports, using metrics and data visualizations, to effectively communicate discoveries to customer.
• Develop recommendations to address and remediate threat discoveries, and proactive measures to promote a secure customer environment.
• Establish and secure trust with clients by maintaining privacy, confidentiality, and objectivity for all interactions with the customer and their data.
• Enhancing and updating existing profiles, developing new use cases and algorithms for the intelligence package releases.
• Providing Tier 1 and Tier 2 support to customers, for both troubleshooting and usage of the DTEX software platform as needed.
• Coordination with engineering resources for Tier 3 support of the DTEX solutions for existing customer deployments as needed.
• Working with engineering to provide feedback based on personal and customer impressions of DTEX services, reporting bugs and problems encountered in the field, and making recommendations for improvement and new service features.

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