Support Engineer

• Provide technical assistance to DTE Executives and their Executive Assistants, focusing on delivering the highest level of response, maintaining a professional presence, and ensuring exceptional technical support and problem-solving.
• Give personal attention to accommodate the executives' demanding schedules while maintaining confidentiality.
• Responsible for configuring and managing corporate and personal devices, including laptops, desktops, mobile devices, as well as video and teleconferencing equipment.
• Expertise in troubleshooting and resolving issues with iOS (Apple devices) and Office 365 applications (Outlook, Teams, SharePoint) is required.
• Serve as a liaison with other IT groups (Infrastructure, Networking, etc.) for support and coaching purposes.
• Provide well-articulated, business-oriented responses to Executive inquiries regarding IT matters within their areas of expertise and will solicit assistance from other teams as necessary.
• Ownership of all hardware and software issues will be expected, along with effective communication of status updates.
• This position requires 24/7 rotational support with an on-site, off-site, virtual, or hybrid model, and may include home visits to executives as needed.
• Draft documents and maintain various project components, including features, requirements, use cases, change requests, review results, and other project artifacts in line with organizational standards and processes.
• Participate in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE.
• Collaborate closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.
• Stay current with emerging technologies and conduct research or evaluations of specific products as required by management within areas such as Server Engineering, Network Engineering, Database Administration, Security, etc.
• Actively participate in working sessions to gather features and requirements.

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