Technical Support Specialist
Skedda
IT Technical Analyst – Power Supply
DTE Energy
full-time
Posted on:
Location Type: Hybrid
Location: Detroit • Missouri • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
iOS
About the role
- Provide technical assistance to DTE Executives and their Executive Assistants, focusing on delivering the highest level of response, maintaining a professional presence, and ensuring exceptional technical support and problem-solving.
- Give personal attention to accommodate the executives' demanding schedules while maintaining confidentiality.
- Responsible for configuring and managing corporate and personal devices, including laptops, desktops, mobile devices, as well as video and teleconferencing equipment.
- Expertise in troubleshooting and resolving issues with iOS (Apple devices) and Office 365 applications (Outlook, Teams, SharePoint) is required.
- Serve as a liaison with other IT groups (Infrastructure, Networking, etc.) for support and coaching purposes.
- Provide well-articulated, business-oriented responses to Executive inquiries regarding IT matters within their areas of expertise and will solicit assistance from other teams as necessary.
- Ownership of all hardware and software issues will be expected, along with effective communication of status updates.
- This position requires 24/7 rotational support with an on-site, off-site, virtual, or hybrid model, and may include home visits to executives as needed.
- Draft documents and maintain various project components, including features, requirements, use cases, change requests, review results, and other project artifacts in line with organizational standards and processes.
- Participate in the identification of high-potential technologies and coordinating their implementation into the standard application practices of DTE.
- Collaborate closely with outside vendors to evaluate their solutions for relevance to DTE's business needs.
- Stay current with emerging technologies and conduct research or evaluations of specific products as required by management within areas such as Server Engineering, Network Engineering, Database Administration, Security, etc.
- Actively participate in working sessions to gather features and requirements.
Requirements
- A High School Diploma, along with at least 5 years of experience in an Information Technology-related field.
- An Associate degree or an industry-recognized certificate (which involves completing a core group of courses designated by the institution) in an Information Technology-related discipline (degrees in other fields may also be considered), combined with at least 3 years of experience in an Information Technology-related role.
- A Bachelor’s degree in an Information Technology-related discipline (degrees in other fields may also be considered), along with at least 1 year of experience in an Information Technology-related position.
- Ability to coordinate and resolve multiple support issues simultaneously.
- Must remain flexible and organized, and should be able to stay calm in a fast-paced, dynamic environment.
- Experience in configuring and managing corporate or personal devices, including laptops, desktops, mobile devices, and video and teleconferencing equipment.
- Proficiency in troubleshooting and resolving issues related to iOS (Apple devices) and Office 365 applications (such as Outlook, Teams, SharePoint, etc.).
- Experience in coaching and developing training materials.
- Strong analytical, technical, organizational, and problem-solving skills, with the ability to identify key issues among various alternatives and recommend optimal solutions for different situations.
- Ability to work effectively within a team, project, and/or matrix structure while supporting multiple clients.
- Broad understanding of analysis in the IT industry, including emerging technologies, industry standards, support services, architectures, systems design, and systems integration, along with solid knowledge of industry-accepted processes and methodologies.
Benefits
- Must be available to perform a primary assignment in support of DTE’s emergency response to storms or other events that impact service to our customers.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingiOSOffice 365video conferencingdevice managementnetwork engineeringdatabase administrationsecurityproject managementemerging technologies
Soft skills
problem-solvingcommunicationorganizationflexibilityanalytical skillsteamworkcalmness under pressurecoachingattention to detailcustomer service
Certifications
High School DiplomaAssociate degree in ITBachelor’s degree in ITindustry-recognized IT certificate
