DSV-Gruppe

Strategic Designer

DSV-Gruppe

full-time

Posted on:

Location Type: Office

Location: Berlin • Germany

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About the role

  • Design new digital solutions for one of Europe’s strongest brands and more than 50 million customers
  • Realize innovative projects together with a great, committed 25-person Experience Design team made up of UX Research, Strategic, UX and UI Design
  • Work in interdisciplinary teams across nearly all touchpoints of the Sparkassen ecosystem, from complex online banking applications to high-traffic websites and portals with millions of visits
  • Develop and facilitate ideation and strategy workshops with clients, stakeholders and internal teams
  • Define compelling strategic target visions based on extensive web analytics data, competitor analyses and user insights
  • Analyze and map existing processes—such as opening a checking/current account—across touchpoints and derive optimization potential and recommended actions
  • Prepare and present your CX strategies to stakeholders in a clear and persuasive way
  • Collaborate with colleagues to build a strong, sustainable and user-centered design culture across the Sparkassen world

Requirements

  • At least 2–3 years of experience in service and/or strategic design
  • Relevant degree (e.g., Human–Computer Interaction, Communication Design, Psychology, Sociology, etc.)
  • Demonstrable success in Strategic and/or Service Design through your methodological skillset and deep expertise
  • Specialist in Human-Centered Design
  • Creative, pragmatic where appropriate, and able to think analytically
  • Curious and open to new topics; optionally experienced in AI, data analytics and/or the financial sector
  • A true team player, with a respectful, empathetic and communicative manner
Benefits
  • High relevance of your work — our products are available to over 50 million Sparkassen customers
  • A modern workplace at one of our locations
  • Attractive options for mobile/remote working
  • Flexible working hours in full-time (39 hours) or part-time
  • Competitive compensation as well as employer-subsidized savings/retirement benefits (VWL), and various employee discounts
  • Subsidy for a job ticket
  • 30 days holiday + 2 bank holidays (24/12 and 31/12)
  • A wide range of training and development opportunities
  • An inspiring working atmosphere, a casual dress code and friendly colleagues
  • A trusting environment in a warm team with flat hierarchies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
service designstrategic designhuman-centered designweb analyticscompetitor analysisprocess mappingCX strategyideationdata analyticsAI
Soft Skills
creativitypragmatismanalytical thinkingcuriosityteam playerempathycommunicationcollaborationrespectfulnesspersuasiveness
Certifications
degree in Human-Computer Interactiondegree in Communication Designdegree in Psychologydegree in Sociology