Dsquares

Customer Success Executive

Dsquares

full-time

Posted on:

Location Type: Hybrid

Location: 6th of October City • Egypt

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Job Level

Junior

About the role

  • - Own and manage the full client journey from onboarding to ongoing support
  • - Onboard new clients onto our system and ensure a smooth setup
  • - Act as the main point of contact for clients, building strong and lasting relationships
  • - Handle and follow up on system-related issues raised by end users
  • - Ensure clients are fully utilizing the system and getting maximum value
  • - Collaborate with internal teams to resolve client concerns efficiently

Requirements

  • - 1–3 years of experience in Customer Success, Account Management, or a similar role
  • - Strong communication and relationship management skills
  • - Problem-solving mindset with a proactive approach
  • - Ability to handle multiple clients and priorities
  • - Experience in F&B or tech is a plus
Benefits
  • - Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
  • - Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events.
  • - Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsrelationship managementproblem-solvingproactive approachability to handle multiple clientsability to manage priorities