Technical Service Manager

dsm-firmenich

Technical Service Manager working with the beverage industry, translating customer needs into scalable solutions and conducting project management. Engage globally to enhance technical knowledge and innovation.

Posted 4/28/2026full-timeMexico City • 🇲🇽 MexicoMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the technical authority for beverage applications, leading formulation development, process optimization, and troubleshooting using a deep understanding of ingredient functionality (e.g., hydrocolloids, texturizers, color systems, enzymes, and functional ingredients).
Translate customer requirements into scalable solutions, supporting pilot trials, industrial validations, and shelf-life studies while ensuring performance under processing conditions.
Manage the technical project pipeline end-to-end, including experimental design, documentation, and approval processes, ensuring compliance with quality and regulatory standards.
Drive commercial impact alongside Account Managers, identifying value-creation opportunities, supporting value selling, and influencing customer decisions by linking technical solutions to business outcomes.
Collaborate regionally and globally, engaging in technical exchanges, customer visits, and capability-building initiatives to continuously strengthen application know-how and innovation in beverage systems.

Requirements

What you’ll need

Education: Bachelor’s or Master’s degree in Food Engineering, Food Technology, or a related field.
Minimum of 5 years of experience in similar roles, with a focus on the beverage industry.
Experience in R&D or applications involving food colors (carotenoids, natural colors, etc.) and hydrocolloids (pectin, gellan gum, etc.) within the beverage sector.
Brewing industry knowledge is a plus.
Availability to travel within Latin America and to countries in Europe.
Languages: Advanced English and Spanish.

Benefits

Comp & perks

A rich history and a promising future of bold scientific innovation and passionate collaboration with our customers.
Opportunities for professional growth by encouraging and supporting curiosity and an open mindset.
A culture that prioritizes safety and well-being, both physically and mentally.
The chance to work for a company where sustainability is more than a claim — it’s central to our strategy and purpose.
A flexible work environment that empowers employees to take accountability for their work and own the outcomes.
Inclusive communities within our organization where every employee is equally valued and respected — regardless of background, beliefs, or identity.
A strong belief that working closely with our customers is the key to achieving great results.
A commitment to being one team, learning from each other to bring progress to life and create a better future.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

formulation developmentprocess optimizationtroubleshootingexperimental designdocumentationquality complianceregulatory standardsfood colorshydrocolloidsbeverage applications

Soft Skills

technical authoritycollaborationcustomer engagementvalue creationinfluencing decisionscommunicationproject managementproblem-solvinginnovationcapability building