Technical Support Specialist

dsm-firmenich

Technical Support Specialist conducting sample analyses using LFD and ELISA test kits at Romer Labs. Engage with customers by providing training and addressing technical inquiries.

Posted 4/14/2026full-timeUnion • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Conduct sample analyses using LFD and ELISA test kits in accordance with established procedures, package instructions, and defined study timelines.
Interpret analytical results, ensure accurate and complete data entry, and perform thorough data reviews.
Uphold all quality control requirements while supporting routine laboratory operations, including solution preparation, sample cleanup, equipment maintenance, and basic troubleshooting.
Deliver virtual and on ‑ site product training to customers, maintaining a professional and service ‑ oriented approach (travel <10%).
Provide technical support by addressing product inquiries and resolving product ‑ related issues through structured troubleshooting.
Support customer validation studies (MARs) by preparing clear protocols, articulating scientific rationale, and producing detailed reports with well ‑ defined, actionable conclusions.

Requirements

What you’ll need

Completion of coursework in a science ‑ related discipline
Associate or bachelor’s degree preferred
Demonstrated prior laboratory experience
Ability to effectively engage in customer ‑ facing interactions and training
Familiarity with applicable quality and regulatory standards
Strong ability to manage multiple tasks and prioritize effectively
Willingness to travel up to 10%.

Benefits

Comp & perks

A chance to impact millions of consumers every day – sustainability embedded in all we do
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
A community where your voice matters – it is essential to serve our customers well.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

LFD testingELISA testingdata entrydata reviewsolution preparationsample cleanupequipment maintenancetroubleshootingprotocol preparationreport writing

Soft Skills

customer engagementtraining deliveryservice orientationtechnical supportproblem solvingtask managementprioritization

Certifications

associate degreebachelor's degree