Lead Specialist, Customer Experience
dsm-firmenich
full-time
Posted on:
Location Type: Office
Location: Mumbai • 🇮🇳 India
Visit company websiteJob Level
Senior
About the role
- Streamline Order-to-Cash processes while accurately capturing and managing customer demand.
- Proactively resolve supply chain challenges to ensure timely and smooth deliveries.
- Maintain clear, transparent communication with customers, providing regular updates and feedback.
- Own and manage customer constraints and non-conformities, driving continuous service improvement.
- Lead monthly demand planning activities and identify action plans with timely follow-ups.
- Partner with the commercial team and key customers through reviews, visits, and consignment stock assessments.
Requirements
- Graduation/Post-Graduation, preferably MBA/PGDBM.
- 5–10 years of experience in Supply Chain or Customer Experience.
- Strong business acumen, leadership, collaboration, analytical skills, and communication.
- Proficiency in SAP.
Benefits
- A team of diverse employees who aren’t afraid to think outside of the box.
- A truly global and collaborative team that cares about the experience of our employees.
- The encouragement you need to develop and achieve personal growth.
- A role that is crucial on projects and allows you to build your brand.
- A caring and supportive environment where you’re empowered to grow and share your ideas
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SAP
Soft skills
business acumenleadershipcollaborationanalytical skillscommunication
Certifications
MBAPGDBM