Senior Specialist, Customer Experience
dsm-firmenich
full-time
Posted on:
Location Type: Office
Location: Piscataway • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $54,300 - $73,000 per year
Job Level
Senior
About the role
- Administer day to day activities of customer order management
- Display a customer centric attitude and proactively maintain strong customer relationships
- Support the drive through digitalization through adoption of processes/tools and deliver continuous improvement
- Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
- Ensure clean and accurate data management and analysis
- Proactively participate in CX Training Programs and manage self-learning
Requirements
- Bachelor Degree plus 1 year of comparable business experience preferred, or 4 years experience in Customer Care/Sales/Logistics related function
- Understanding of plant/warehouse systems and procedures for shipping, accounting, etc.
- Understanding of Logistics/Operations and impact to fulfilling customer orders.
- Demonstrated ability to synthesize and identify priorities/specific issues with customers.
- Demonstrated ability to direct issues to correct internal stakeholder.
Benefits
- Annual incentive pay
- Retirement savings plan
- Health care coverage
- Paid time off
- Recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata analysiscustomer order managementLogisticsOperationsshipping proceduresaccounting procedures
Soft skills
customer centric attitudestrong customer relationshipsproblem solvingprioritizationcommunicationself-learning
Certifications
Bachelor Degree