Senior Customer Experience Specialist
dsm-firmenich
full-time
Posted on:
Location Type: Office
Location: Princeton • New Jersey • 🇺🇸 United States
Visit company websiteSalary
💰 $53,500 - $75,000 per year
Job Level
Senior
About the role
- Administer day to day activities of customer order management
- Display a customer centric attitude and proactively maintain strong customer relationships
- Support the drive through digitalization through adoption of the processes/tools and deliver continuous improvement
- Act as a single point of contact to resolve customer issues ensuring engagement of relevant support as needed
- Ensure clean and accurate data management and analysis
- Proactively participate in CX Training Programs and manage self-learning
Requirements
- Bachelor's degree, preferably in Supply Chain Management, Logistics, Business Administration, or related field
- 1+ years experience in supply chain, logistics, or related field and at least 1 year of customer service experience
- Proactive, positive attitude, open to learn and grow
- Analytical thinking and problem solving
- Knowledge of MS Office applications, SAP and Customer Relationship Management (CRM) beneficial
Benefits
- annual incentive pay
- retirement savings plan
- health care coverage
- paid time off
- recognition programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata analysiscustomer servicesupply chain managementlogisticsproblem solvinganalytical thinking
Soft skills
customer centric attitudeproactivepositive attitudeopen to learnstrong customer relationships
Certifications
Bachelor's degree