Public Relations

• Receive and check client files
• Retouch, adjust and correct artwork
• Bring files into compliance with offset and digital printing requirements
• Impose documents according to formats and press specifications
• Produce digital proofs
• Prepare and plate offset plates via the CTP
• Prepare files for digital printing (formats, profiles, RIP)
• Archive, file and manage production files

DTP Operator, Prepress – Offset & Digital

Sales

• Travel extensively to deliver in-person coaching, training, and mentorship to dealer partners’ sales teams
• Work alongside dealer representatives in the field to support live sales efforts and provide real-time coaching
• Conduct virtual training sessions and performance calls to reinforce sales strategies and best practices
• Plan and coordinate travel by collaborating with dealer partners to schedule upcoming meetings and field visits
• Prepare and submit timely, detailed internal reports on dealer visits, activity, and performance metrics
• Collaborate cross-functionally to align strategies and deliver optimal results for dealer partners

Area Sales Manager – B2B

Software Engineer

• - Design simulations using tools like Articulate Storyline and Rise
• - Build training that matches real call flows, tools, and customer issues
• - Work with stakeholders to fix gaps and improve performance
• - Use feedback and data to refine your content
• - Help roll out new training in our Learning Management System (LMS) and support users when needed

Simulation Developer – Instructional Designer, Bilingual Preferred

Manager

• Own the overall field inventory strategy across all technician offices and field technicians, including establishing target inventory levels and days-on-hand standards at the technician, office and company-wide levels
• Design, implement, and enforce standardized processes for tracking serialized and non-serialized inventory throughout its full lifecycle, including receipt, deployment, transfer, recovery, and disposition
• Partner with procurement and ordering teams to align replenishment models and ordering behavior with defined inventory targets and operational demand
• Collaborate with analytics and utilize reporting technologies to define requirements and support the development of dashboards and reporting that provide clear visibility into inventory levels, usage, aging, and risk
• Enable field offices to actively manage inventory by providing actionable insights, clear standards, and consistent reporting tools
• Coordinate inventory rebalancing efforts across technicians and offices, including reducing excess inventory, resolving shortages, and facilitating transfers to optimize utilization
• Establish governance, audit, and escalation processes to ensure inventory accuracy, accountability, and compliance across the field organization
• Drive continuous improvement initiatives to reduce excess inventory, minimize shrinkage, and improve overall inventory efficiency

Senior Manager – Field Inventory

• Lead, mentor, and support RSS across multiple national retail locations.
• Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training.
• Build a high-performing team culture grounded in empathy, professionalism, and solution-oriented customer support.
• Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics.
• Identify skill gaps and develop individualized coaching plans to drive employee growth and performance.
• Ensure RSS deliver professional, friendly, and accurate support to AT&T customers.
• Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns.
• Champion best practices in de-escalation, customer engagement, and technical support.
• Monitor customer experience trends and deploy corrective coaching or process improvements as needed.
• Act as the senior AT&T specialist for store leadership across your district.
• Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards.
• Guide RSS on building strong relationships with retail staff and third-party labor.
• Address partner escalations quickly and professionally to preserve trust and operational flow.
• Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations.
• Review and validate RSS documentation, system usage, and accuracy of customer account handling.
• Ensure smooth operational execution—including scheduling, coverage, and workflow efficiency.
• Analyze performance reports to identify trends, opportunities, and areas for operational improvement.
• Collaborate with internal teams including customer care, billing, fraud, technical support, workforce management, and escalation teams.
• Provide feedback to corporate partners on recurring issues, system limitations, or customer pain points.
• Communicate policy updates, process changes, and performance expectations to your district in a timely and clear manner.

District Manager

Content Marketing Manager

• - Create and update knowledge base articles, process documentation, and job aids
• - Translate operational workflows into clear, easy-to-follow written content
• - Maintain documentation accuracy as processes, tools, and policies change
• - Follow established content standards, templates, and formatting guidelines
• - Partner with subject matter experts to gather and validate information
• - Ensure content is written for the appropriate audience and operational use case
• - Review existing documentation and recommend updates or improvements
• - Organize and tag content to support searchability and usability
• - Track content updates and maintain version control
• - Communicate content gaps, inconsistencies, or issues to the Operations Knowledge Manager

Knowledge Content Specialist

Operations

• Lead internal Tier 2 and Tier 3 Field Operations support teams
• Serve as the primary escalation point for all field issues not resolved by Tier 1 support
• Own resolution of complex customer and technician issues impacting installation completion
• Oversee execution and support of advanced and non-standard installation types
• Manage operational workflows for installs requiring specialized coordination or inventory
• Ensure accurate handling of complex work orders, job scopes, and system updates
• Partner with inventory, administrative teams, Credit and others to support advanced installs
• Define performance expectations, workflows, and escalation protocols for the team
• Identify recurring escalation drivers and implement corrective actions
• Collaborate closely with the Senior Manager of Field Operations and peer managers

Advanced & Escalations Field Ops Manager

• Lead, mentor, and support RSS across multiple national retail locations.
• Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training.
• Build a high-performing team culture grounded in empathy, professionalism, and solution-oriented customer support.
• Ensure team members meet or exceed KPIs, including customer satisfaction, quality, compliance, and efficiency metrics.
• Identify skill gaps and develop individualized coaching plans to drive employee growth and performance.
• Ensure RSS deliver professional, friendly, and accurate support to AT&T customers.
• Oversee resolution of escalated customer issues involving billing, account changes, device troubleshooting, and service concerns.
• Champion best practices in de-escalation, customer engagement, and technical support.
• Monitor customer experience trends and deploy corrective coaching or process improvements as needed.
• Act as the senior AT&T specialist for store leadership across your district.
• Strengthen partner relationships by maintaining clear communication, visiting stores consistently, and ensuring alignment on customer experience standards.
• Address partner escalations quickly and professionally to preserve trust and operational flow.
• Oversee adherence to AT&T policies, compliance requirements, and privacy standards across all assigned locations.
• Analyze performance reports to identify trends, opportunities, and areas for operational improvement.

• Own day-to-day execution of all field support activities handled by external call centers
• Serve as the primary operational point of contact for call center leadership
• Ensure customer and technician support interactions align with field operations requirements
• Oversee support for customers scheduling, rescheduling, and all other customer requests
• Oversee technician support for work order closure, system issues, and field-related needs and communicate escalation trends to respective areas
• Define and manage performance expectations, KPIs, and service-level standards for call center teams
• Identify performance gaps and drive corrective actions with call center leadership
• Ensure adherence to documented processes, SOPs, and escalation protocols
• Serve as the escalation point for complex or high-impact support issues
• Collaborate with internal field operations teams to resolve issues and improve outcomes

External Field Ops Support Manager

• Oversee a team of Retail Support Specialist (RSS) who support AT&T customers within national retail locations.
• Drive operational excellence and elevate customer experience.
• Coached RSS to provide accurate information, resolve customer issues efficiently.
• Ensure consistent execution of AT&T standards across all stores.
• Conduct regular field visits, side-by-side coaching, performance evaluations, and ongoing training.
• Monitor customer experience trends and deploy corrective coaching or process improvements as needed.
• Guide RSS on building strong relationships with retail staff and third-party labor.
• Analyze performance reports to identify trends, opportunities, and areas for operational improvement.
• Collaborate with internal teams including customer care, billing, fraud, and technical support.

Counselor

• Become a Bank Customer Advisor through the BTS Banking training program
• Undertake training as a salaried employee (DSI) including internships in companies
• Actively participate in applying the skills acquired

DTP Operator, Prepress – Offset & Digital

Area Sales Manager – B2B

Simulation Developer – Instructional Designer, Bilingual Preferred

Senior Manager – Field Inventory

District Manager

District Manager

District Manager

Knowledge Content Specialist

Advanced & Escalations Field Ops Manager

District Manager

External Field Ops Support Manager

District Manager

District Manager

Customer Advisor, Banking – Training