Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Develop, implement, and oversee comprehensive training programs tailored to business objectives and workforce needs
- Assess business objectives, identify training gaps, and create solutions to enhance employee knowledge, performance, and engagement
- Deliver and facilitate dynamic, engaging training sessions and meetings for both in-person and virtual audiences
- Oversee the design, development, organization, and execution of AT&T-related training content for partner audiences across the U.S. and internationally
- Lead, mentor, and support the hiring and development of call center training staff
- Manage instructor-led training initiatives including classroom workshops, computer-based training, webinars, Train-the-Trainer programs, and ongoing education
- Collaborate with content developers to ensure timely creation and scheduling of training materials
- Ensure all training delivery reflects the AT&T brand and is conducted professionally and engagingly
- Create and maintain job aids, reference materials, and digital learning tools to support training effectiveness
- Analyze audience feedback and performance trends to align training messages and strategies across programs
Requirements
- Exceptional communication skills with the ability to engage clearly and confidently across all levels of the organization, including entry-level agents and executive leadership
- Background in wireless, telecom, high-speed internet, wireless, and/or consumer electronics industries
- Minimum of 5 years of experience in high-level presentation delivery and training curriculum development
- Proficient in developing, designing, and delivering engaging, audience-focused content across various formats
- Advanced PowerPoint skills, with the ability to quickly create clear, visually appealing, and well-animated presentations
- Strong proficiency in Microsoft Office Suite (PowerPoint, Excel, Word, Outlook)
- Skilled in web conferencing platforms such as Zoom, WebEx, and Microsoft Teams
- Technical ability with A/V setup and troubleshooting, including projectors, TVs, and audio systems
- Experience with Adobe Creative Suite, Learning Management Systems (LMS), cloud storage services, and audio/video editing preferred
- Professional appearance and a confident, outgoing demeanor
- Willingness and ability to travel internationally as needed