Field Support Representative
DSI
full-time
Posted on:
Location: Pennsylvania • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
Junior
About the role
- Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T
- Observe and provide feedback on seller interactions and customer engagement
- Build and maintain strong relationships with store management and retail associates
- Support and train store staff on AT&T product knowledge and customer experience best practices
- Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement
- Monitor and report on store conditions, inventory, and promotional execution using mobile field tools
- Identify and escalate operational issues, customer experience gaps, or training needs to leadership
- Participate in territory planning, route optimization, and visit frequency adjustments based on store performance
- Attend regional team calls, training sessions, and field events as needed
- Adhere to supplier policies and procedures and act as a role model
- Visit a minimum of 5 stores a day
- Manage expenses and complete administrative responsibilities and other duties as assigned
Requirements
- 1–3 years of experience in field operations, retail support, or territory management
- Strong interpersonal and communication skills with a service-oriented mindset
- Highly organized and self-motivated, with the ability to manage a daily route independently
- Proficient in using mobile apps and reporting tools for field documentation
- Reliable transportation and flexibility to travel within the assigned territory
- Experience in wireless, telecom, or consumer electronics retail environments (preferred)
- Familiarity with field reporting platforms like Repsly or Salesforce (preferred)
- Bilingual (Spanish/English) is a plus (preferred)