DSI

Simulation Developer – Instructional Designer, Bilingual Preferred

DSI

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • - Design simulations using tools like Articulate Storyline and Rise
  • - Build training that matches real call flows, tools, and customer issues
  • - Work with stakeholders to fix gaps and improve performance
  • - Use feedback and data to refine your content
  • - Help roll out new training in our Learning Management System (LMS) and support users when needed

Requirements

  • - 2+ years in instructional design or call center training
  • - Spanish/English bilingual is a strong plus
  • - Strong skills in simulation tools (Articulate, Captivate, etc.)
  • - Comfortable working with LMS platforms (SCORM/xAPI experience is a plus)
  • - Strong communicator who can break down complex processes
  • - Able to travel 30–50% and work independently
Benefits
  • - Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!
  • - 401k Plan with employer matching
  • - Paid vacation, personal/sick days, and bereavement time
  • - Employee Profit Sharing Program
  • - 50% AT&T wireless discount
  • - Paid training
  • - Advancement opportunities, we prefer to promote from within!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
instructional designsimulation designSCORMxAPIArticulate StorylineArticulateCaptivatetraining developmentdata analysisperformance improvement
Soft skills
strong communicationproblem-solvingstakeholder collaborationindependent workadaptabilityfeedback utilizationcomplex process breakdownorganizational skillsuser supportbilingual communication