DSI

Knowledge Content Specialist

DSI

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • - Create and update knowledge base articles, process documentation, and job aids
  • - Translate operational workflows into clear, easy-to-follow written content
  • - Maintain documentation accuracy as processes, tools, and policies change
  • - Follow established content standards, templates, and formatting guidelines
  • - Partner with subject matter experts to gather and validate information
  • - Ensure content is written for the appropriate audience and operational use case
  • - Review existing documentation and recommend updates or improvements
  • - Organize and tag content to support searchability and usability
  • - Track content updates and maintain version control
  • - Communicate content gaps, inconsistencies, or issues to the Operations Knowledge Manager

Requirements

  • - Experience in documentation, content creation, or administrative support roles
  • - Strong writing and editing skills with attention to clarity and accuracy
  • - Ability to follow structured guidelines and documentation standards
  • - High attention to detail and strong organizational skills
  • - Comfortable working with knowledge base tools or content management systems
  • - Proficiency in Microsoft Word and basic Excel
  • - Ability to work with subject matter experts to capture process details
  • - Strong written communication skills
  • - Ability to manage multiple content tasks simultaneously
  • - Willingness to learn operational workflows and business processes
Benefits
  • - Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
  • - 401k Plan with employer matching
  • - Paid vacation, personal/sick days, and bereavement time
  • - Employee Profit Sharing Program
  • - 50% AT&T wireless discount
  • - Paid training
  • - Advancement opportunities, we prefer to promote from within!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
documentationcontent creationwritingeditingversion controlcontent standardsprocess documentationknowledge base articlesorganizational skillsattention to detail
Soft skills
strong writing skillsstrong communication skillsorganizational skillsattention to detailability to manage multiple taskscollaborationadaptabilityproblem-solvingcritical thinkingwillingness to learn