Customer Support

• Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
• Observe and provide feedback on seller interactions and customer engagement.
• Build and maintain strong relationships with store management and retail associates.
• Support and train store staff on AT&T product knowledge and customer experience best practices.
• Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
• Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
• Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
• Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
• Attend regional team calls, training sessions, and field events as needed

Field Support Representative

Financial Support Specialist

Support Specialist

Clinical Support Specialist

Customer Service Analyst II

Child Support Customer Service Front Line Manager