Customer Support Representative
ThinkReservations
Field Support Representative
DSI
full-time
Posted on:
Location Type: Hybrid
Location: Worcester • Massachusetts • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Conduct daily visits to assigned retail locations to ensure compliance with merchandising, signage, and promotional standards for AT&T.
- Observe and provide feedback on seller interactions and customer engagement.
- Build and maintain strong relationships with store management and retail associates.
- Support and train store staff on AT&T product knowledge and customer experience best practices.
- Ensure merchandising standards are met, including AT&T signage, displays, and inventory placement.
- Monitor and report on store conditions, inventory, and promotional execution using mobile field tools.
- Identify and escalate operational issues, customer experience gaps, or training needs to leadership.
- Participate in territory planning, route optimization, and visit frequency adjustments based on store performance.
- Attend regional team calls, training sessions, and field events as needed
- ****Additional Responsibilities**
- Adhere to supplier policies and procedures
- Act as a role model within and outside supplier
- Maintains a positive and respectful attitude
- Consistently report to work on time and is prepared to perform duties of the position
- Visit a minimum of 5 stores a day
- Manage all expenses effectively stay within budget
- Ensure the timely completion of various administrative responsibilities and other duties as assigned
Requirements
- 1–3 years of experience in field operations, retail support, or territory management.
- Strong interpersonal and communication skills with a service-oriented mindset.
- Highly organized and self-motivated, with the ability to manage a daily route independently.
- Proficient in using mobile apps and reporting tools for field documentation.
- Reliable transportation and flexibility to travel within the assigned territory
- **Preferred Skills**
- Experience in wireless, telecom, or consumer electronics retail environments.
- Familiarity with field reporting platforms like Repsly or Salesforce.
- Bilingual (Spanish/English) is a plus.
Benefits
- Annual salary of $70,000
- Paid Vacation and Sick Time
- Medical, Dental & Life insurance are available on the first day of the month following your first day of employment - no extended waiting period to enroll!
- 401k Plan
- Employee Profit Sharing Program
- Potential for career growth - we prefer to promote from within!
- Ongoing training and development
- 50% AT&T wireless discount
- Mileage reimbursement
- Paid training
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
field operationsretail supportterritory managementproduct knowledgecustomer experience best practicesmerchandising standardsinventory managementroute optimizationadministrative responsibilities
Soft skills
interpersonal skillscommunication skillsservice-oriented mindsetorganizational skillsself-motivatedrelationship buildingpositive attitudetime management
