dscout

Solutions Engineer

• Partner with Account Directors to understand customer goals across research, design, and broader business contexts.
• Support discovery conversations to identify pain points and unpack complex research workflows.
• Translate customer challenges into clear, high‑impact use cases.
• Deliver compelling, customized demos tailored to each customer’s workflow, challenges, and goals.
• Own the “tech win” by driving alignment across the customer’s buying committee.
• Serve as the product expert-explaining capabilities, value, limitations, and best‑practice approaches.
• Scope, plan, and execute customer evaluations or trials, including research design, recruiting, fielding, and analysis support.
• Partner with prospects to create a clear roadmap for onboarding, adoption, and long‑term success.
• Collaborate with Marketing to develop presales collateral, case studies, and thought‑leadership materials.
• Provide structured feedback to Product, Research, and Customer Success based on customer insights.
• Participate in conferences, customer onsites, and company events (approx. 10% travel).
• Contribute to Dscout’s culture of feedback, continuous improvement, and research excellence.

Solutions Consultant

Director

• Build & lead a high performing team
• Define role responsibilities and team structure for your team
• Lead team members during a period of organizational transition
• Foster a culture of drive, self-directed learning, and continuous improvement
• Create clarity and psychological safety while maintaining high performance standards through organizational change
• Cut through ambiguity to create actionable plans and maintain unwavering focus on outcomes
• Drive AI support from concept to launch with aggressive timelines
• Establish quality dashboards and baseline metrics as early foundational work
• Continuously drive improvements & evolution of the AI support tooling with focus on measurable results
• Build comprehensive dashboards and reporting that give real-time visibility into product health
• Establish monitoring systems across all quality data sources: support tickets, bugs, internal systems, and qualitative feedback
• Create proactive alerting and communication when quality trends shift
• Partner with the Engineering and Product teams to drive continuous quality improvements
• Define scalable processes and protocols across product, engineering, and customer facing teams
• Establish standards for customer communications during platform issues, outages, or changes
• Lead high-stakes, complex customer communications in partnership with account teams
• Own the AI support strategy - Define the roadmap for AI support capabilities and set accuracy/deflection targets
• Drive data-informed decisions - Establish KPIs, create dashboards, and use analytics to identify improvement opportunities
• Evolve AI support tools & process while balancing balancing ongoing quality and support needs

Director, Quality – Support

Customer Success Manager

• Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption.
• Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization.
• Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement.
• Equip customers to derive insights from data using Dscout’s analysis tools.
• Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn.
• Manage 3-5 Research Advisors, prioritizing workload, coaching on work performance, and professional growth.
• Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team.
• Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
• Provide support and guidance to research participants (who we call “Scouts”).

Customer Success – Lead Research Advisor

Sales Development Rep

• Work with innovative companies to equip them with an experience research solution.
• Build sales funnel by qualifying and engaging prospective Dscout customers.
• Run outreach campaigns, qualify leads, and partner with Account Executives to understand user research pain points.

Sales Development Representative

Security Engineer

• Lead the process to build security into the Dscout SaaS environment. This includes applying security throughout the software development lifecycle.
• Collaborate with Engineering to plan and implement cybersecurity controls to protect the SaaS environment. This includes applying leading practices to secure AWS resources (e.g., VPCs, EC2 instances, and containers).
• Continually enhance security monitoring of the SaaS environment and internal IT services by implementing SIEM and working with Engineering to continuously improve logging and auditability.
• Assess evolving threats and develop recommendations to mitigate risk to Dscout. You will provide weekly threat intelligence reports highlighting potential risk to the organization.
• Work side-by-side with Engineering to analyze, contain, and mitigate cyber attacks and other related incidents.
• Perform vulnerability monitoring and, where appropriate, ensure remediation.
• Participate in the development of security policies and processes.
• Assist third party risk reviews.
• Provide recommendations to continually improve security controls.
• Assist in development of security programs and efforts to promote security awareness.

Cybersecurity Engineer

• Define and communicate the vision for Solutions Consulting, aligning team goals with overall sales and company objectives.
• Ensure the function is a trusted, strategic lever in the sales cycle.
• Recruit, develop, and retain top Solutions Consulting talent.
• Establish clear career paths, mentoring frameworks, and a culture of coaching and excellence.
• Standardize processes, playbooks, and metrics to ensure consistency, quality, and scalability across all client engagements.
• Ensure our Solutions Consultants deliver high-impact demos, proof-of-concepts, and evaluations that resonate with enterprise buyers and secure the “tech win.”
• Work in lockstep with Sales leadership and Account Directors on deal strategy, forecast accuracy, and pipeline acceleration.
• Provide executive-level pre-sales consultation on strategic accounts.
• Collaborate with Marketing to shape pre-sales collateral and thought leadership, and with Product to bring structured, actionable customer feedback into roadmap discussions.
• Define KPIs for Solutions Consulting (e.g., demo-to-close ratios, evaluation success rates) and regularly share insights with the Sales and executive leadership team.
• Stay ahead of industry trends, competitive moves, and client needs.
• Ensure the team is continuously updated and prepared to differentiate Dscout in the market.

Senior Director, Solutions Consulting

Growth Marketing

• Grow and Diversify the Scout Panel
• Drive signups across app, web, and Chrome extension. Focus on key audiences (demographics, professions, geographies).
• Run paid, organic, and partnership campaigns (social, referral, SEO, influencers).
• Work to ensure Dscout shows up in AI tools (ChatGPT, Claude, Gemini, Perplexity).
• Try new sourcing ideas, growth hacks, and partnerships to reach harder-to-find groups.
• Define supply-side growth strategies with leadership to ensure panel quality and availability.
• Support Research Recruiting Needs
• Optimize Growth & Analytics
• Improve Onboarding & Engagement
• Own the Tools & Tech

Growth Marketing Manager, Scout Acquisition

Sales

• Manage, mentor, and inspire a team of 6–8 Enterprise sellers and report to VP, Sales
• Build a culture of accountability, collaboration, and continuous learning; model Dscout’s values
• Set clear goals, establish repeatable processes, and provide ongoing coaching
• Oversee strategic account planning for largest customers and support sellers in building C-level relationships
• Ensure consistent achievement of quota and pipeline health across the team; oversee a book of business of roughly $15M
• Guide sellers on expansion opportunities and developing inroads with prospects to bring on new logos
• Partner with Sales leaders, Marketing, RevOps, Customer Success, and Product Marketing to align go-to-market strategies
• Identify opportunities for expansion and cross-sell within key accounts and bring market insights back to product and leadership
• Refine sales methodology, tools, and reporting; forecast accurately and own sales performance metrics
• Establish best practices to shorten cycles and close bigger deals

Senior Director, Enterprise Sales

Bookkeeper

• Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.
• Ready to make an impact at a fast-growing company? We are seeking a detail-oriented and reliable Payroll Specialist to join our team. This role will focus primarily on processing and supporting payroll for our employees, ensuring accurate and timely payroll execution, compliance with all applicable laws, and exceptional customer service to employees. The ideal candidate has a solid understanding of end-to-end payroll processing, particularly when it comes to managing complex state requirements, tax compliance, and workers’ compensation. This is also someone who would be comfortable working in a fast-paced environment, and is passionate about operational excellence and process improvement.

Payroll Specialist, Remote

• Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users.
• Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently.
• We are expanding our smart and driven team and would love for you to join us.
• Interested in becoming an Account Director on our team? We’d love to hear from you! Submit your resume and our team will review it. When an opportunity for this role arises, and if there is a fit, you will hear from us. This means that you will only hear from us in case we have an opportunity that matches your profile.
• As an Account Director, we’d look to you to help expand our impact. In this role, you’ll build trusted partnerships with senior leaders at some of the most innovative companies in the world - driving new business, expanding relationships with existing customers, and ensuring long-term growth through renewals.
• This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform.